Privacy Policy

Signature Hauling & Removal (“Company,” “we,” “us,” or “our”), a division of Tiverton Infrastructure Partners (Tiverton, LLC), operates the website signaturehauldc.com and related services. This Privacy Policy describes how we collect, use, and protect your personal information.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Service address, property details, job requirements, photos of items to be removed
• Payment Information: Credit card and billing details processed securely through Stripe
• Communication Records: Text messages, emails, phone calls, and voicemails related to service requests
• Usage Data: Website browsing data, IP addresses, device information

How We Collect Your Information

We collect information when you:

• Submit a booking request through our website at signaturehauldc.com/book
• Fill out a contact or lead form on our website (including signaturehauldc.com/pm)
• Call our business line at 1-844-HAUL-DMV / (844) 428-5368 or (571) 600-6676
• Send us text messages or photos for quotes
• Create a customer portal account
• Make a payment through our invoicing system

How We Use Your Information

We use the information we collect to:

• Provide and schedule hauling, junk removal, and cleanout services
• Send service confirmations, appointment reminders, and quote follow-ups
• Process payments and send invoices and receipts
• Communicate with you about your service requests via phone, email, or text message
• Improve our website, services, and customer experience
• Comply with legal obligations

SMS Communications & Consent

Data Sharing

We do not sell, rent, or trade your personal information to third parties, and we do not share text messaging originator opt-in data or consent with any third parties. We may share your information only with:

• Service Providers: Payment processors (Stripe), email providers (Resend), communication platforms (Twilio), and hosting services (Vercel, Supabase) that assist us in operating our business
• Legal Requirements: When required by law, court order, or government regulation

Data Security

We implement reasonable technical and organizational measures to protect your personal information, including encryption of data in transit (HTTPS/TLS), secure payment processing through Stripe (PCI-DSS compliant), and access controls on our internal systems.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. You may request deletion of your data by contacting us.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of text messages by replying STOP
• Opt out of marketing emails by clicking the unsubscribe link

Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze site usage. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us: